Abbey Hey Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds39
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2024-02-07
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families have noticed how staff take their time with residents who need extra patience during daily care. The team seems particularly attentive to individual needs, helping residents feel comfortable during their daily routines.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare68
- Management & leadership75
- Resident happiness70
What inspectors found
Inspected 2024-02-07
Is this home safe?
Is the care effective?
The Effective domain was rated Good, covering care planning, staff training, healthcare access, and nutrition. The home lists dementia as a specialism, which means inspectors will have looked at whether care approaches are appropriate for people living with dementia. No specific detail about care plan content, GP visit frequency, dementia training programmes, or food quality is included in the published summary. The Good rating indicates no significant concerns were found in any of these areas.Is this home caring?
The Caring domain was rated Good, which is the domain most directly concerned with how staff treat your parent day to day. This covers warmth, dignity, respect, privacy, and whether your parent's independence is supported. The published summary does not include specific inspector observations, staff interaction examples, or resident and family quotes. A Good Caring rating after a previous Requires Improvement suggests inspectors found real change in how staff behave with the people who live here.Is the home responsive?
The Responsive domain was rated Good, covering activities, individual engagement, and whether the home adapts to each person's needs and preferences. This domain also typically covers end-of-life care planning. The home supports people with dementia, physical disabilities, and sensory impairment, all of whom may need different approaches to engagement. No specific detail about the activity programme, individual engagement plans, or end-of-life arrangements is included in the published summary.Is the home well-led?
The Well-led domain was rated Good, and the home has a named registered manager and a nominated individual identified in the published record. Improving from Requires Improvement to Good across all five domains is a significant achievement and indicates that leadership has driven genuine change rather than simply managing decline. The published summary does not include detail about manager tenure, staff culture, how feedback from residents and families is gathered, or how the home manages quality assurance day to day.
Source: CQC inspection report →
What the evidence base says
The home supports adults both under and over 65 with various needs including dementia care, physical disabilities and sensory impairments. For residents living with dementia, the team shows patience during daily care routines. Staff work to maintain dignity while providing the extra support these residents need. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Abbey Hey Care Home scores 73 out of 100, reflecting a genuine and encouraging improvement from its previous Requires Improvement rating to a Good across all five domains. The score sits in the positive range but stops short of the 80s because the published inspection report provides limited specific detail, meaning several important areas for families cannot be confirmed from the findings alone.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Families have noticed how staff take their time with residents who need extra patience during daily care. The team seems particularly attentive to individual needs, helping residents feel comfortable during their daily routines.
What inspectors have recorded
The care team works to keep families informed about health concerns. Staff have been observed treating residents with respect, particularly when supporting those with challenging behaviours.
How it sits against good practice
Getting to know a care home properly takes more than reading about it — why not arrange a visit to see if it feels right?
Worth a visit
Abbey Hey Care Home on Delamere Street in Oldham was rated Good across all five domains at its inspection in January 2024, with the report published in February 2024. This is a meaningful result because the home had previously been rated Requires Improvement, meaning inspectors were satisfied that genuine progress had been made across safety, care quality, staffing, activities, and leadership. The home supports 39 people, including those living with dementia, physical disabilities, and sensory impairment, across a mix of age groups. A named registered manager and nominated individual are both identified, indicating a stable and accountable leadership structure. The main limitation for families is that the published inspection summary is brief and does not include the specific observations, resident quotes, or staff detail that would normally allow a fuller picture. The Good rating is reassuring, particularly given the improvement from the previous rating, but it does not tell you what night staffing looks like, how often your parent's care plan would be reviewed, or whether one-to-one engagement is available for someone who cannot join group activities. Before deciding, ask the manager to show you last week's actual staffing rota, ask how agency cover is managed, and spend time in a communal area to observe whether staff interactions feel unhurried and warm.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Abbey Hey Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Abbey Hey Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where staff patience meets daily activities in Oldham
Residential home in Oldham: True Peace of Mind
Finding the right care takes time, especially when you're looking for somewhere that can support complex needs with genuine patience. Abbey Hey Care Home in Oldham provides residential care for adults of all ages, including those living with dementia or physical disabilities. The home welcomes residents who need extra support with sensory impairments too.
Who they care for
The home supports adults both under and over 65 with various needs including dementia care, physical disabilities and sensory impairments.
For residents living with dementia, the team shows patience during daily care routines. Staff work to maintain dignity while providing the extra support these residents need.
“Getting to know a care home properly takes more than reading about it — why not arrange a visit to see if it feels right?”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Abbey Hey Care Home scores 73 out of 100, reflecting a genuine and encouraging improvement from its previous Requires Improvement rating to a Good across all five domains. The score sits in the positive range but stops short of the 80s because the published inspection report provides limited specific detail, meaning several important areas for families cannot be confirmed from the findings alone.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Families have noticed how staff take their time with residents who need extra patience during daily care. The team seems particularly attentive to individual needs, helping residents feel comfortable during their daily routines.
What inspectors have recorded
The care team works to keep families informed about health concerns. Staff have been observed treating residents with respect, particularly when supporting those with challenging behaviours.
How it sits against good practice
Getting to know a care home properly takes more than reading about it — why not arrange a visit to see if it feels right?
Worth a visit
Abbey Hey Care Home on Delamere Street in Oldham was rated Good across all five domains at its inspection in January 2024, with the report published in February 2024. This is a meaningful result because the home had previously been rated Requires Improvement, meaning inspectors were satisfied that genuine progress had been made across safety, care quality, staffing, activities, and leadership. The home supports 39 people, including those living with dementia, physical disabilities, and sensory impairment, across a mix of age groups. A named registered manager and nominated individual are both identified, indicating a stable and accountable leadership structure. The main limitation for families is that the published inspection summary is brief and does not include the specific observations, resident quotes, or staff detail that would normally allow a fuller picture. The Good rating is reassuring, particularly given the improvement from the previous rating, but it does not tell you what night staffing looks like, how often your parent's care plan would be reviewed, or whether one-to-one engagement is available for someone who cannot join group activities. Before deciding, ask the manager to show you last week's actual staffing rota, ask how agency cover is managed, and spend time in a communal area to observe whether staff interactions feel unhurried and warm.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Abbey Hey Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Abbey Hey Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where staff patience meets daily activities in Oldham
Residential home in Oldham: True Peace of Mind
Finding the right care takes time, especially when you're looking for somewhere that can support complex needs with genuine patience. Abbey Hey Care Home in Oldham provides residential care for adults of all ages, including those living with dementia or physical disabilities. The home welcomes residents who need extra support with sensory impairments too.
Who they care for
The home supports adults both under and over 65 with various needs including dementia care, physical disabilities and sensory impairments.
For residents living with dementia, the team shows patience during daily care routines. Staff work to maintain dignity while providing the extra support these residents need.
Management & ethos
The care team works to keep families informed about health concerns. Staff have been observed treating residents with respect, particularly when supporting those with challenging behaviours.
“Getting to know a care home properly takes more than reading about it — why not arrange a visit to see if it feels right?”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
